FREQUENTLY ASKED QUESTIONS
No, Setting up an account will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account at checkout page.
- Shop for the items you want
- Add the items to your Shopping Bag
- Proceed to checkout
- Provide payment information
- Review and submit your order
- Enter billing and shipping information
A sales order summary is an auto-generated e-mail / message where we acknowledge the order you placed. You should receive this order summary within 15 minutes upon placing your order (please make sure that the e-mail is not sent to your junk folder). If you did not receive an order summary within 2 hours after placing your order, this means that either the system is slow or your information was not right. Don’t worry, you can contact us about the query.
Unfortunately we are unable to cancel an order once it has been placed. We do our best to ensure fast delivery and it would be advisable to check your order before placing it. But still you can contact us through the proper channels given on the website.
Unfortunately, it is not possible to combine orders or add items to an existing order after your order has been processed. But you can place a new order or contact our team before the dispatch of your parcel.
Placing an item in your shopping cart does not guarantee your purchase of the item and does not mean that the item is reserved for you. Until you have completed the checkout process, another customer may have purchased the item.